“ I would give it a 10 if the ratings were higher. KEY WORDS: AMAZING customer service, respect women, budget friendly, honest, good communicators, clean and comfortable waiting area. CROWN TOYOTA in Lawrence, KS has my business for life! You should give them your business too! *** Ever worry if you are being upsold on services and parts you don't need? This does not happen at Crown Toyota. My "maintenance needed" indicator came on so I scheduled an oil change. My appointment began with them showing me the mileage from my last service date and saying that I did not need an oil change. Instead, the service notice was for my tires to be rotated. I told them that I bought my tires from another place and they said that I could probably get them rotated there for free (WOW!). THEN they said that since I was already at the service center they would do a complimentary inspection of my car. I was told my breaks are showing wear but they don't need to be changed because they would probably last through the next few services. They simply put a note in the system to monitor them. (WOW!!) EVERY TIME I go to CROWN TOYOTA, they do the service I need and they have NEVER tried to up their sales. I cannot say the same for my experiences in Topeka with the Nissan Dealership. If you are in Topeka, I suggest making the drive to Lawrence, going to lunch, and getting your oil changed at CROWN TOYOTA because you'll still save money. ***FYI: I'm going to post this everywhere because I'm just so amazed by their customer service. Based on my experiences over the past two years, I would buy my next car from them too. If you are looking for a change or a new place to go... I strongly recommend CROWN TOYOTA. - I think good people doing the right thing should be talked about, praised, encouraged, and supported. ”

“ I recently purchased a new 4Runner from Josh Abel at Crown. He is very knowledgeable, honest, and made the process very easy. Chase in financing was also very friendly and helpful. I went back to have my all weather mats installed and the service department was friendly and very quick. Thank you for making such a big decision an enjoyable experience. My husband and I purchased two vehicles from Crown in 2019 and recommend this dealership. ”

“ As the kids say, this place slaps. Friendliest, most helpful and honest folk around. It is a dealership so obviously you'll be spending more for your little tin can on rubber to be fixed but good golly will it be fixed with the utmost transparency and care. And they wash that puppy till it shines. I recently bought a vehicle there and Jadyn was the easiest person to work with. I wasn't coaxed into buying anything, wasn't conned into a fancier package or a car I would struggle with payments. She worked with my budget and I got a brand new Tiguan that slaps. Again, great people and a great place to get all your car stuff done. ”

“ I walked out of one dealership and spoke with a couple of others before calling Josh Abel, who was referred to me by a family member. It was important to me to feel like I was giving my business to an honest, trustworthy person and Josh definitely fit that description! There was no BS (which led to me walking out of the first dealership). I was very specific about the vehicle I wanted and they got it for me the same day even though it was a few hours round trip. Several people stayed past closing time to get it ready for me and Josh took his time explaining all of the features before I left. Very satisfied with my experience. ”

“ We had a phenomenal experience working with our sales rep, Gabby, and with Dallas on the finalization of our paperwork. We found a car that we love at a price we loved as well. The group was considerate with us as we worked on the value of our trade. Gabby went above and beyond in providing a comfortable experience to our family (with a toddler and a baby in tow) while we waited for the finalization process to complete! We drove away happy and we are still happy with our purchase. We anticipate we will be visiting Gabby again in the future! ”

“ Best service ever! I bought both of my babies here and the service department has always been amazing. Anthony has always been polite and goes above and beyond with his service! ”

“ Charlie Ross was on the lookout for a vehicle for me for a few months. He would reach out as soon as a trade in that met my needs would show up on the lot. I've had my Acura now for 2 months and he still checks in to see how things are going. I highly recommend Crown and Charlie Ross. ”

“ David Wilson took care of me in one day and had the best car buying experience i've had and I have bought 4 previous cars. I drove all the way out to Lawrence after having a horrible experience at the Wichita VW dealership. I will be coming back to David and Crown VW in the future. I did buy a 2019 SEL premium Jetta. ”

“ 10 stars if I could. Tristan Bland , amazing. By far the best car buying experience ever. Will only deal with crown Toyota in the future ”

“ I bought my new Camry here and had a great experience. Pete, Jamie, and Kelly, are all professional and helpful both over the phone and face-to-face. The entire process is very efficient and warm. I will come back if I need to buy another Toyota in the future. A suggestion for buyers: year-end deals of old-model new vehicles are actually very great and sometimes even better than your expectation. Before you buy a new year new model, give it a thought and ask the Crown staff, and you may be surprised. ”

“ I can always count on Crown VW. First of all, I know that my car is going to be serviced and completely taken care of. Secondly, the work is done in a timely manner. If you have to stick around to wait in the lobby, there is a basket of treats and cold water, newspapers to read and a TV to watch. Finally, the guys who work there are amazing. They are friendly and always take the time to explain what may need to be done on your vehicle. I really trust these guys, who I now consider my friends, as well. Did I mention the free car wash at the end of your service, too?? I Love it!! Thank you, Crown VW for loving my Beetle just about as much as I do!! ”

“ I had an amazing experience buying my Volkswagen Passat from Jadyn. She was extremely helpful and went way above and beyond to help me out. Out of all my experiences buying vehicles this is been one of my greatest experiences! ”

“ Very prompt reply to my inquiry. Very polite. ”

“ I had a wonderful experience working with Jadyn Anderson, highly recommend! ”

“ Superior Customer Service!! Thank you Joe Higdon!!!!! ”

“ I would highly recommend working with Kelly Glaze. He got me a great deal on a new car and was very honest and helpful throughout the process. Ask for Kelly, he is a great guy. ”

“ Crown Toyota is first-class!! My wife and I just purchased a Rav4 with the assistance of Pete James, our super helpful and knowledgeable salesperson. We've purchased several Toyota vehicles through the years from Crown and have never, ever had a negative experience compared to some Kansas City area dealerships we've worked with. Love the new Rav4 (what's not to love?), but most of all just wanted to give a shout out to Pete for making the process simple, quick and most of all completely transparent. Zero sales pressure or tactics, just concise, accurate information to help us understand all of our options, in addition to just being one heck of a nice guy! Thanks Pete & Crown Toyota for continuing to be the best! ”

“ I wanted to buy my first car outright from a dealer and was super annoying (or maybe unknowledgeable is a better word) in the process. Despite that, Jadyn Anderson was attentive in the car buying process from beginning to end, was patient, and followed up with me to make sure my Corolla was still running well. Thanks, Jadyn and Crown Automotive! ”

“ Pretty much the most hassle free car buying experience I've had in 36 years. Zack Krishtalka and Chris Riekens were professional, to the point, and didn't waste my time. I can recommend dealing with them in particular. Hilea Sparks was very nice at the front desk and notified Zach in a timely manner to get me taken care of. ”

“ Very much recommend this place if you are looking for a nice and HONEST car dealership. I talked to Pete and he helped me find the car that fit my budget and my desired payments. Everybody there was extremely helpful and i will definitely be going back! ”